Osprey Custom Big Game Fishing Rods
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Phone: 704-589-9601

Fax: 704-545-5235



Terms of Service
Items may be shipped via the USPS Priority Mail Flat Rate (preferred method), FedEX, or UPS to the Continental US only. If ordering from Canada, please contact us for exact shipping rates prior to ordering.

All items are carefully packed and inspected before shipping. You are advised to refuse any shipment that is noticeably damaged. Obtain a receipt for the merchandise you return or refuse. For slightly damaged or dented packages, have the carrier make a note on his record. Inspect the merchandise immediately. If there is a problem, save all the package material for the carrier's inspection. Any claims for damagers or shortages must be reported to your local post office at once, and to us within 72 hours.

Every item on our Web site and in our on line catalog comes with Osprey’s 100% satisfaction guarantee. If you are not completely satisfied with your order when it arrives, we'll refund your money or exchange any item.

Simply, return your item by via the exact mean by which it was shipped (we use UPS, USPS Priority Mail, FedEX or DHL). For your protection, please insure the package for its full value. COD's are not accepted.

Send Returns and Exchanges to:

Osprey Custom Fishing Rods
5536 Kool Springs Drive
Charlotte, NC 28227-9527

If the package was damaged in shipment, or was drop shipped directly from the manufacturer, please call Customer Relations at 1-704-589-9601 or contact us by e-mail before returning. Some products we sell are covered by a manufacturer's warranty that requires items to be sent directly to the manufacturer for replacement or repair.

If we made a mistake on your order, your return surface shipping will be reimbursed.

The Returns Department requests that we allow 2-3 weeks turn around time for the issuance of credit or for the shipping of an exchange.

All items advertised are warranted against defects in workmanship and/or materials. These types of defects will generally appear within the first year of use.

At times, manufacturer warranties, received with the product, will override our own. In any case, unless otherwise specified, the item must be returned for our inspection, so that we can authenticate our watermark.

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